Calls your customers make
Meta does not charge you for the calls your customers make. They call you from WhatsApp on their phone.
WhatsApp calls
Answer WhatsApp calls as a team.
Calls to your existing WhatsApp number ring your team’s inbox, and the first to accept takes the call. Plans from $39.90/month.
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- Incoming calls: no charge from Meta, no calling fee from us
- Calls you make: Meta bills talk time
- Works on WhatsApp Business API numbers
The problem
On the phone, your customer starts over.
When a customer wants to talk, the call leaves your inbox for a phone that cannot see the chat. They repeat everything, and nothing is noted next to the conversation.
How it works
Ring the owner, or the whole team.
Calls come into the shared inbox your team already uses for WhatsApp chats. The first to accept takes the call, with the conversation in front of them.
What changes
Missed calls wait. Calls leave a record.
Calls stay in the inbox with your chats: a queue for the ones nobody answered, and a history on each contact. On Enterprise you also choose who can answer, make and see calls.
- Calls to return Missed calls wait in the callback queue until someone calls back.
- Call history Calls stay on the contact: who answered, for how long, the outcome and the notes. Filter by agent, status or direction.
- Call settings Set call hours, pause incoming calls or hide the call button. Add “Call on WhatsApp” buttons to your templates.
- Call requests Send a call request from the chat. Once the customer accepts, you can call from the inbox for up to 7 days.
Pricing
Receiving calls costs you nothing extra.
Here is what you do pay, and who bills it, under Meta’s rules as of September 2026.
Calling on WaliChat
We add no fee per call or per minute. Calling is included in every plan, from $39.90/month on Professional.
Calls you make
Meta bills talk time in 6-second steps, at the rate for your customer’s country. A call request is billed as a WhatsApp message and, outside a 24-hour chat window, has to be a template.
Setup
Nothing to install. Check three things.
No switchboard, no SIP, no second app. With these three in place, turn calling on in the number’s call settings. Business numbers from the US, Canada, Egypt, Vietnam or Nigeria can receive calls but cannot make them (Meta’s rule).
- A WhatsApp Business API number Not one shared with the WhatsApp Business app: Meta does not support calls on those.
- A Meta messaging limit of 2,000 or more The number of different customers your business can start conversations with every 24 hours. Meta sets it, not your plan, and verifying your business raises it to 2,000.
- A browser and a microphone Your team answers with the inbox open in a tab. For calls you make, add a payment method to your WhatsApp account.
Why WaliChat
An official WhatsApp Business API provider.
Calls run on Meta’s official WhatsApp Business Calling API. Your data is encrypted and stored in ISO/IEC 27001 data centres, under privacy laws such as the GDPR.
5,000+teams on WaliChat
ISO/IEC 27001certified data centres
GDPRcompliant, data encrypted
Questions about calling
Are WhatsApp Business calls free?
The calls your customers make to you are: Meta does not charge them and WaliChat adds no calling fee. The calls you make are billed by Meta for talk time, in 6-second steps, at the rate for your customer’s country. A call request is a WhatsApp message billed at Meta’s messaging rates, and outside a 24-hour chat window it has to be a template. These are Meta’s rules as of September 2026, and Meta may change them.
How many calls can we take at once?
One simultaneous call per number on Professional, three on Business and ten on Enterprise.
Do I need a new number or a phone line?
No. Calls use the WhatsApp Business API number you already chat from. A number shared with the WhatsApp Business app (coexistence) cannot take calls, because Meta does not support calling on it.
What does my team need?
A browser on a PC or Mac, a microphone or headset, and the WaliChat inbox open in a tab. Calls ring in the web inbox, not in the mobile app.
Can we call our customers?
Yes, once they accept a call request you send from the chat; from then on you can call them for up to 7 days. Meta allows 1 request every 24 hours and 2 every 7 days. Business numbers from the US, Canada, Egypt, Vietnam or Nigeria can receive calls but cannot make them (Meta’s rule).
Can I choose who answers and who makes calls?
On Enterprise, yes. Choose who can answer and make calls (all chats, saved contacts or assigned chats) and who can see them (all calls or only their own).
What happens if nobody answers?
Missed calls wait in the callback queue until someone calls back. If many calls go unanswered, Meta may hide your call button, so set call hours or pause calls when nobody can pick up.
Can customers call from WhatsApp Web or the desktop app?
No. Customers call from WhatsApp on their phone; WhatsApp Web and the desktop app cannot call businesses.
Can I record calls or make video calls?
No. Calls are voice only, and they are not recorded.
Is this the official WhatsApp API?
Yes. Calling runs on Meta’s official WhatsApp Business Calling API, and WaliChat is an official WhatsApp Business API provider.
Let customers call you from their chat.
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