Your hours, your dates
Set each day as open, closed or open for up to two time ranges, in your time zone. Add up to 20 special dates, like holidays, that repeat every year.
Automatic replies
Closed or busy? Customers hear back.
A message at 21:40 should not wait until morning for a word. WaliChat replies in your words when you are closed, busy or miss a call.
7 days free · No credit card · Cancel anytime
Camila OrtizToday, 09:12Miga
Hi! Do you make gluten-free bread?09:12Auto replyHi Camila! Thanks for writing to Miga. Someone from the bakery will answer in a few minutes.Hi {{contact.name}}! Thanks for writing to Miga. Someone from the bakery will answer in a few minutes.09:12
Welcome messageOnce every 14 days
Lucía HerreraTuesday, 21:40Miga
Can I order a birthday cake for Saturday?21:40Auto replyThanks, Lucía! We are closed now. We open at 7:00 and will answer you first thing.Thanks, {{contact.name}}! We are closed now. We open at 7:00 and will answer you first thing.21:40
Away messageMon to Sat, 7:00 to 19:00
Diego PazSaturday, 12:05Miga
Do you still have croissants?12:05Auto replySorry for the wait, Diego. We are serving the morning queue and will be with you shortly.Sorry for the wait, {{contact.name}}. We are serving the morning queue and will be with you shortly.12:15
Busy messageAfter 10 minutes with no replyFrom Business
Nora GilYesterday, 16:10Miga
Could you send me a price for 3 trays of pastries?16:02Here it is: 3 trays for Friday, delivered by 10:00.16:10Auto replyHi Nora, did you have a look at the price? Reply here and we will bake them for Friday.Hi {{contact.name}}, did you have a look at the price? Reply here and we will bake them for Friday.16:20
Follow-up messageAfter 24 hours of quietFrom Business
Pablo SotoToday, 15:02Miga
Missed voice call15:02Auto replySorry we missed your call, Pablo. Write to us here and we will answer right away.Sorry we missed your call, {{contact.name}}. Write to us here and we will answer right away.15:02
Missed call messageOn numbers connected with a QR codeFrom Business
The customer gets the reply in your words, with their own name in it.You write it once. The customer’s name goes in by itself.
One reply per moment, in your words.
Five replies, each for a moment of the day, sent only when it should be.
With their name in it
Use template variables like the customer’s name, and add an image if it helps, like today’s bread.
Never pushy
The welcome goes out once in the period you choose, and nothing is sent if your team wrote in the last 30 minutes.
Only to the right people
Everyone, or only people not in your contacts yet. Leave out resolved or assigned chats and up to 100 numbers.
Your team sees what went out
Automatic replies are marked in the chat, and the Auto replied filter lists every chat that got one.
Write it once. It answers every day.
Each reply has its own card in your WhatsApp number’s settings.
Open Automatic replies
In your WhatsApp number’s settings, open Automatic replies and switch one on. Start with the welcome message, or the away message with your hours.
Write it in your words
Use the customer’s name and add an image if it helps, like a menu or a price list.
Choose who gets it, and how often
Everyone, or only people not in your contacts yet, and how often the welcome message can go out again.
Leave out the chats you handle
Skip resolved or assigned chats and the numbers you list, and label the chats that got a reply.
Welcome and away messages from Professional.
Start with the two replies most customers need: a hello, and an answer when you are closed.
Business adds the busy, follow-up and missed-call replies.
Professional3 agents included
$39.90/month
- Welcome and away messages, with your hours and special dates
- The shared inbox, notes and filters
7 days free · No credit card · Cancel anytime
Questions about automatic replies
Which plans include automatic replies?
The welcome and away messages come with Professional, from $39.90 a month. The busy, follow-up and missed-call replies come with Business, from $69.90 a month, and the plans above it. Every plan starts with a 7-day free trial, with no credit card.
Can it reply based on what the customer writes?
No. Automatic replies answer moments, not words: a first message, closed hours, a wait, a quiet chat or a missed call. To answer based on what the customer writes, use a Flow or the AI assistant.
Will customers get a reply to every message?
No. The welcome message goes out once in the period you choose, from 24 hours to 2 months. No automatic reply is sent if your team wrote in the chat in the last 30 minutes, and replies are spaced out so nobody gets several in a row.
How do I set my opening hours?
In the away message, set each day as open all day, closed, or open for up to two time ranges, in your time zone. Add up to 20 special dates, like holidays, that repeat every year, or copy the hours from your WhatsApp Business profile.
Who gets the replies?
Everyone, or only people who are not in your contacts yet. You can leave out resolved or assigned chats and up to 100 phone numbers, and send away and follow-up messages only to chats with certain labels.
Does it work in WhatsApp groups?
No. Automatic replies are sent in one-to-one chats with your customers.
Does it work with the WhatsApp Business API?
Yes, with two differences. WhatsApp only lets businesses reply within 24 hours of the customer’s last message, so a reply due later is not sent. The missed-call reply needs a number connected with a QR code.
Do I need to keep my phone on?
No. The replies are sent by WaliChat, not by your phone, as long as your number stays connected to WaliChat.
Will my team know a reply was sent?
Yes. Automatic replies are marked in the chat, the inbox has an Auto replied filter, and you can add labels to every chat that got one.
Answer every customer, even after closing.
One WhatsApp for your team. Customer context and AI help, together.
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