Frequently asked questions
Prepare your hours, locations and instructions so the agent has information to work with.
WhatsApp AI skills · through Flows
Give your AIa useful next step.
Connect an agent to your business data with Flows and n8n. Ask about an order, save a contact or pass the chat to your team.
Flows available on Business and Enterprise. Configure and test before activating.
Is order 1042 ready to pick up?
- Inputs
- #1042
- Inputs#1042
- HTTP · GETRead order status
- WhatsAppSend the response
Connected data · order found
Order 1042 is ready for pickup.
Order status, from your connected system.
Check an order
Save contacts
Configured handoff
What your agent can do comes from what you connect.
Use tools in the flow to read or write your systems. Define the inputs, permissions and response yourself.
People in the path
Add conditions and assignments for the requests your team should handle.
The tools you already use
Connect a CRM, spreadsheet or calendar and define what the flow can read or write.
AI models and external services may need your own credentials and have separate charges. Templates still need your configuration and testing.
Explore the connectionsA prepared starting point.
An agent with tools for real tasks.
Check an order, save a contact or ask a person.
Swipe to explore the examples
Check an order
Is order 1042 ready to pick up?
Configure the authorized endpoint and the fields your agent can read.
Is order 1042 ready to pick up?
- Inputs
- #1042
- Inputs#1042
Is order 1042 ready to pick up?
- HTTP · GETRead order status
Authorized endpoint
- WhatsAppSend the response
The answer returns to the same conversation.
Connected data · order found
Order 1042 is ready for pickup.
The answer uses the connected system’s result.
Save contacts
I am Ana. My email is ana@example.com.
Save the fields you have configured.
I am Ana. My email is ana@example.com.
- Inputs
- Ana · ana@example.com
- InputsContact received
I am Ana. My email is ana@example.com.
- AI agentSave what matters
Save the fields you have configured.
- WaliChatSave
Save the fields you have configured.
Contact saved in WaliChat
Contact saved: Ana · ana@example.com.
The flow saves the fields you configured, without retyping them.
Hand over to your team
The delivery arrived damaged. I need a person.
Add conditions and assignments for the requests your team should handle.
The delivery arrived damaged. I need a person.
- InputsMessage received
The delivery arrived damaged. I need a person.
- AI agentOutside the agent’s scope
Your rule sends delivery changes to the team.
- AssignmentPass to orders
Assign the conversation to the configured department.
Configured handoff
Chat assigned to the orders department.
The handoff happens because you configured it. Your team receives the chat and checks the change.
Connect. Test. Activate.
A visual editor to decide what happens after a WhatsApp message.
Choose the starting point
Import a template or add the WhatsApp trigger for your number.
Prepare the actions
Complete the instructions, credentials and rules. Include the team handoff where needed.
Test before going live
Check the input and output, then activate the flow when it does what you prepared.
Before you start
- A Business or Enterprise plan with Flows.
- A connected number selected in your WhatsApp trigger.
- Credentials for the AI model and each external service used.
Sara · WaliChat
I have the chat and the note. I can take it from here.
When a person is needed, your team has the chat.
Prepare the handoff for exceptions. Your team sees what happened and continues with the customer.
See how your team worksOne conversationWith the sent messages
One ownerAssigned to the right person
Your access rulesRoles and access to the number
Before activating your first flow.
Do I need to know how to code?
Start with the visual editor and templates. Each node has fields to complete; some connections need credentials or adapted data.
Does the agent always pass the chat to a person?
Only when the handoff is configured. Add the condition and assignment action, then test the cases your team should receive.
Are AI model costs included?
External AI nodes can use your provider credentials. Usage of that model or connected services may have separate charges.
Can I edit or stop it later?
Yes. Edit or deactivate the flow in the editor. Check executions if something fails and test changes before activating again.
Does connecting MCP activate this flow?
No. Configure, test and activate the flow separately. An MCP connection does not turn on an automation.
Prepare the flow. Get on with your business.
Start freeStart with WaliChat and choose a plan with Flows.