Keep your WhatsApp Business app
Eligible numbers can use the app and WaliChat through the official Meta connection.
WhatsApp Business app + your team
The same number.More hands to help.
If your number is eligible, keep the WhatsApp Business app and add your team in WaliChat. Customer context stays close to the conversation.
App coexistence is subject to Meta eligibility.
LucíaAssigned to Sara
SaraHi! Is my order ready to pick up?
Internal note · only your team
Order ready. Pickup from 3 pm.
Private note · todayHi Lucía! Yes, you can pick it up from 3 pm. We will be here.
The team sees who is handling this chat
Your team sees who is answering.
One number for the team
Customer context, close at hand
AI replies you review
Keep what works. Add a shared way to answer.
Start with the task your team needs today.
Give the team room to help
Assign chats, keep private notes and prepare AI replies in WaliChat.
Review the history option
During connection, an optional history import can be offered. Availability and import limits apply.
Groups and calls are not available in WaliChat when using app coexistence.
Compare plans and conditionsYour number. Your app. A team behind it.
Choose a task. See the result in the product.
Swipe to explore the examples
The team joins your number
Hi! Is my order ready to pick up?
Sara takes the chat. Her reply and the customer context stay with the team.
LucíaAssigned to Sara
SaraHi! Is my order ready to pick up?
Internal note · only your team
Order ready. Pickup from 3 pm.
Private note · todayHi Lucía! Yes, you can pick it up from 3 pm. We will be here.
The team sees who is handling this chat
One person answers. The next shift can continue from here.
Continue with your customer context
I can come tomorrow. Can you keep it for me?
The next person opens the conversation and reads the private note.
LucíaAssigned to Marco
MarcoI can come tomorrow. Can you keep it for me?
Internal note · only your team
Pickup moved to tomorrow. Customer informed.
Private note · todayYes, Lucía. We will keep your order until tomorrow.
Marco continues with the conversation context
The customer does not need to explain the order again.
Prepare a reply with AI
Can I join the Thursday class if I am a beginner?
Use the conversation context to prepare a reply. You review it and send it.
MartaWhatsApp conversation
Can I join the Thursday class if I am a beginner?
Already in the conversation
Thursday · 6 pm · all levels welcome
Prepare a friendly reply
Of course, Marta! The Thursday class is for all levels. It starts at 6 pm.
Draft ready · you review and sendSend
Less typing, with the final answer in your hands.
Check eligibility. Connect. Invite the team.
Use a computer for the official Meta setup. Review the options for your number before connecting.
Check your number
It must meet Meta requirements for the WhatsApp Business app.
Authorize with Meta
Follow the official signup with the Facebook account that manages your business.
Invite the team
Share chats and try your first AI reply.
Before you start
- Keeping the app is subject to eligibility. Not every number qualifies.
- History import is optional during connection and has limits.
- Meta messaging fees and external services are separate.
Sara is handling this chat
Private note · today
The next person knows where to continue.
Your team handles conversations with context in WaliChat, while an eligible number can keep using the WhatsApp Business app.
See how the team worksStoreOrders with a person responsible
ClassesCustomer context, close at hand
SupportA shift change without losing the thread
Before you start
Does any WhatsApp number qualify?
No. Meta eligibility applies. The number must be using the WhatsApp Business app and meet the connection requirements.
Can I bring every old chat?
History import is optional, offered during connection, and limited. Review the import conditions before deciding.
Can I use personal WhatsApp?
The coexistence option is for the WhatsApp Business app. A personal WhatsApp number needs to move to Business first.