Answer · The question is already covered
It replies in the language the customer wrote in, attaches the file if there is one, labels the chat by topic and leaves it resolved.
- Replied
- Labelled
- Resolved
WhatsApp Autopilot
Nobody is awake at 3am. Your WhatsApp inbox still answers.
Autopilot runs on the WhatsApp Business number you already use. Overnight it takes the routine questions and refuses to guess at the ones it should not answer.
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The unattended hours
Every WhatsApp message gets an answer or an owner
Autopilot works one conversation at a time. It replies where your material covers the question, says so plainly where it does not, and marks the thread either way, which is why nothing reaches 09:00 without context.
Example · overnight log22:40 → 07:10
- 22:41"Do you deliver to the islands?"AnsweredAnswered from your shipping policy
- 23:58"I need to change the address on my order"HeldAsked for the order reference, left the thread open
- 01:26"I have been charged twice for the same thing"EscalatedAssigned to Billing with the transcript attached
- 03:10"Can you quote 200 units before Friday?"EscalatedQualified and routed to Sales for 09:00
- 06:52"What time do you open today?"AnsweredAnswered from your business hours
Every line is a decision you can read back, undo, and rewrite the rule for.
The triage
Three things it decides without you
There is no fourth option. Autopilot never improvises an answer to keep a conversation moving. When the question is not covered, it says so and hands the thread on.
Hold · The answer is not its to invent
It says a colleague will follow up, collects the reference or detail a person will need first, and leaves the chat open at the top of the morning queue.
- Open
- Context saved
Escalate · This one is worth a person
It matches one of your rules, say a complaint, a deadline or a number above your threshold, then assigns the department and notifies whoever is on call.
- Assigned
- Notified
Escalation rules
You decide what is worth waking someone for
The line between "answer it" and "wake someone" is yours, drawn as no-code Flows. Change it over breakfast and tonight runs differently.
- Words and intent, from refund and cancel to urgent, or simply the third message in a row
- Who is asking, whether a labelled VIP, a reseller or a contact with an open order
- What it is worth, meaning quantities and deadlines a sales rep should see first
- When it lands, with one rule for the small hours and another for weekends and holidays
Rules · out of hours02:14
"Where has my order got to?"Answered · tracking reply
"I want to cancel and get a refund"Escalate → Billing · notify on-call
"Quote for 200 units by Friday"Escalate → Sales · marked qualified
A message no rule claims stays with Autopilot and waits. It is never dropped, and never guessed at.
The handover
Your team starts the day already briefed
Nobody scrolls back through the night. The conversations that need a person are assigned, labelled and summarised; the rest are answered and closed, with every transcript still there if you want to check one.
An agent starts the day by replying, not by triaging.
Example · 09:00 handoverLast night
Answered41
Held for a person6
Escalated3
- Refund · charged twice in MarchBilling
- Quote · 200 units before FridaySales
- Booking · move Saturday to the afternoonFront desk
Coverage
It only knows what you gave it
Autopilot answers from the material you gave it, which is the FAQ you wrote, your hours, your prices and your policy documents. It does not make policy up, and nothing it sends is text you could not have written yourself.
Your answers, in your wording
Paste the replies you already type by hand. Autopilot reuses your phrasing instead of inventing a house style your customers have never heard.
Hours, address, availability
Opening times, holidays, whether today is a delivery day, where to park. The questions that make up most of a night.
Documents and price lists
It sends the catalogue, the price sheet or the policy PDF you attached, rather than retyping numbers it might get wrong.
The language they wrote in
A customer who writes in Spanish gets Spanish back. One set of material covers a mixed inbox.
Labels while it is still fresh
Every chat is tagged as it happens with topic, department and whether it was answered or parked, so the morning queue has already sorted itself.
Handing it back is one click
Any agent can pick a thread out of the shared inbox. Assigning a chat to a person is the signal that Autopilot is finished with it.
If it is not in your material and no rule covers it, Autopilot tells the customer a person will follow up. That is the entire fallback.
Data and privacy
Where your documents and chats actually sit
Handing an assistant your price list, your policies and a night of customer conversations is a real decision, and the security answer to it should not be three clicks deep in a PDF. Two things end up involved. One is the documents you upload; the other is the messages Autopilot reads in order to answer them. Both are held under the terms your account already runs on.
In plain termsDocuments and conversations
- Where it sits
- In the same WaliChat account as the rest of your inbox. Autopilot reads your material exactly where you uploaded it, so nothing gets copied out to a separate service to be answered from.
- What reads it
- The assistant, in the seconds it takes to write one reply. It works from the passage it needs, and keeps nothing once the message has gone.
- Whose AI it is
- Ours. There is no account of your own to connect and no key to paste, and what the model reads to draft a reply is not kept outside the platform.
- How long it is kept
- Your plan decides. Chat history and received files each carry their own retention window in the plan comparison.See the retention windows →
- Who else sees it
- Nobody outside your account. Personal data is not sold, and it is not passed to anyone else unless the law requires it.
- Which terms apply
- The ones your account already runs on. One policy covers the inbox and the assistant working inside it, so Autopilot is never a separate arrangement on different terms.
- How you take it back
- Remove a document and the next reply no longer has it. Switch Autopilot off and it stops answering from that moment, with your chats, contacts and history untouched.
Autopilot changes who answers at 3am. It does not change who the material belongs to.Read the privacy policy →
Setup
Live on your WhatsApp number before tonight
You do all of it inside WaliChat. Paste your material, pick the rules, turn it on. The slow part is agreeing which questions deserve a person, and that is a conversation with your team rather than with software.
- ~1 min
Connect your number
Scan once from the WhatsApp Business app. Your existing chats and contacts come with you.
- ~5 min
Hand over your material
Give it what you already send by hand: the FAQ, the hours, the price list, the policies.
- ~3 min
Draw the escalation line
Pick the words, labels, hours and thresholds that should reach a person, and name that person.
- tonight
Switch it on at closing time
Read the log with your coffee, adjust one rule, let it run again tonight.
Start free trialDraw the line this afternoon, read the log tomorrow morning.
Guardrails
Autopilot is allowed to be boring
The point was never that it handles everything. The point is that repetitive questions stop reaching a person at all, and the ones that matter reach the right person with the context already attached.
| What comes in | Autopilot | A person |
|---|---|---|
| A question your material already answers | Replies, labels, resolves | Reads the log only if they want to |
| A question nobody ever wrote down | Says a colleague will follow up | Answers it once, which turns it into material |
| A change to an order, booking or account | Collects the reference and the detail | Makes the change |
| A complaint or a refund request | Acknowledges, assigns, attaches a note | Owns the reply |
| A request with a number or a deadline on it | Qualifies and routes to the department | Calls back first thing |
| Anything one of your rules marks as sensitive | Stays out of it entirely | Handles it from the first message |
In practice
What counts as urgent depends on what you sell
The mechanics are identical everywhere. Only the escalation rule changes.
Where is my order, at midnight
Tracking, return windows and delivery days answered from your own policy. A double charge or a parcel that never moved goes straight to whoever handles refunds.
Nobody cancels during office hours
Availability, prices and preparation instructions handled overnight. A cancellation for tomorrow morning is on the front desk before they unlock the door.
The brief that lands on a Sunday
Scope and process questions get your standard answer. A request with a budget or a date attached is qualified and waiting for the account lead on Monday.
The 04:00 delivery window
Route, timing and paperwork questions handled as they come in. Anything that stops a vehicle moving is escalated to the on-call phone immediately.
Questions about running WhatsApp unattended
What happens when it does not know the answer?
It says so. Autopilot tells the customer a colleague will follow up, gathers whatever detail a person will need, and leaves the chat open and labelled rather than closing it.
Who gets notified in the middle of the night?
Whoever your escalation rule names, which might be one agent, a whole department, or nobody until opening time. Notifications reach the WaliChat app on iOS and Android, so an on-call phone is enough.
Can it send something I have not seen?
Only what your material and your rules allow. If you would rather vet every message, turn the replies off and use AI reply prediction instead: the suggestion sits waiting in the thread and an agent sends it with one click.
Who does the reply appear to come from?
You write the opening line, so the decision is yours. Introduce the assistant plainly, or let it read like the rest of your team. What a customer never sees is the handover: when a colleague picks the thread up it is the same chat on the same number, and nobody is asked to explain themselves twice.
Does it only run out of hours?
It runs whenever you tell it to. Nights and weekends are the easiest place to start; once you have read a few logs and trust it, the repetitive daytime questions can go the same way.
Do I have to change my WhatsApp number?
No. Autopilot runs on the WhatsApp Business number you already use, with your chat history intact. WaliChat is an official WhatsApp Business API provider.
How connecting a number works →Is this included in my plan?
No-code AI agents and Flows are part of the plans; how many you can run at once depends on which plan you are on.
Compare the plans →What does it cost to try?
Seven days free, no credit card, and about five minutes of setup. 5,000+ teams already run their WhatsApp on WaliChat.
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