WhatsApp automation after hours
Prepare an AI flow for after-hours questions. It uses your instructions and hands over the exceptions when you configure that path.
Flows available on Business and Enterprise. Configure and test before activating.
21:14
Can I book a table for tomorrow?
Outside hours · configured reply sent
We open at 9 am. Tell us how many people are coming.
Closing time, a prepared reply
Your configured schedule decides when the flow runs.
Your opening hours
Configured handoff
Execution history
Reply within your rules. Review exceptions when you open.
Swipe to explore the examples
Can I book a table for tomorrow?
The active flow checks your schedule before using the reply you prepared.
21:14
Can I book a table for tomorrow?
Can I book a table for tomorrow?
09:00–18:00
Use your business data
Outside hours · configured reply sent
We open at 9 am. Tell us how many people are coming.
The active flow sends through your number when the execution completes successfully.
I was charged twice. Can you refund me?
Only when the handoff is configured. Add the condition and assignment action, then test the cases your team should receive.
21:26
I was charged twice. Can you refund me?
I was charged twice. Can you refund me?
Add conditions and assignments for the requests your team should handle.
Assign the conversation to the configured department.
Human review · no refund processed
Queued for the morning
The handoff happens because you configured it. Your team receives the chat and checks the change.
What happened while we were closed?
A person opens the execution history and reviews pending chats. This example does not schedule a morning message.
09:00
What happened while we were closed?
Read the log with your coffee, adjust one rule, let it run again tonight.
Queued for the morning
Read the conversation
History review · no new message sent
Two chats answered. One request needs your team.
Sent messages and configured assignments remain in WaliChat. Review the flow executions before changing the rules.
A visual editor to decide what happens after a WhatsApp message.
Import a template or add the WhatsApp trigger for your number.
Complete the instructions, credentials and rules. Include the team handoff where needed.
Check the input and output, then activate the flow when it does what you prepared.
Before you start
I have the chat and the note. I can take it from here.
Sent messages and configured assignments remain in WaliChat. Review the flow executions before changing the rules.
See how your team worksOne conversationWith the sent messages
One ownerAssigned to the right person
Your access rulesRoles and access to the number
Import a flow, adapt its nodes and connect the tools it will use.
Prepare your hours, locations and instructions so the agent has information to work with.
Add conditions and assignments for the requests your team should handle.
Connect a CRM, spreadsheet or calendar and define what the flow can read or write.
AI models and external services may need your own credentials and have separate charges. Templates still need your configuration and testing.
Explore the connectionsStart with the visual editor and templates. Each node has fields to complete; some connections need credentials or adapted data.
Only when the handoff is configured. Add the condition and assignment action, then test the cases your team should receive.
External AI nodes can use your provider credentials. Usage of that model or connected services may have separate charges.
Yes. Edit or deactivate the flow in the editor. Check executions if something fails and test changes before activating again.
No. Configure, test and activate the flow separately. An MCP connection does not turn on an automation.
Start with WaliChat and choose a plan with Flows.