Claude reads the thread, drafts the reply in your words, labels the contact and queues the campaign, on your own business number.
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The connection is the same either way. The three minutes of setup are not, so start from the one you actually use.
For the person running the inbox.
Add the server once under connectors. Every conversation you open after that already has the WhatsApp tools loaded, so you can ask about a customer the way you would ask a colleague.
For the person shipping the integration.
One command registers it in the CLI. A terminal session can then pull a thread, check what a campaign did or send a test message without you leaving the branch you are on.
A chatbot answering your customers is a different feature entirely. This is you, asking about your own inbox in plain language.
Who wrote in, what they wanted, and which of them is still waiting. A summary of the inbox rather than a scroll through it.
Claude reads the last twenty messages before it writes, so the reply sounds like the rest of the thread instead of like a template.
Move a billing question to finance with an internal note explaining where it stands, so the next person does not start from nothing.
Label the ones who asked about trade pricing, note what was promised, and find that contact again next month by what they said.
Queue Thursday's reminder to a list, then ask afterwards what was delivered, what was read, and what came back.
How many first replies took over an hour yesterday. Which department is slowest this week. Questions too small to build a report for.
Anything Claude sends goes out from your number under your account, and it is logged in the inbox like any other message. Claude asks before it acts, and the permissions you set for your own user still apply.
This connects the assistant you work in to your inbox. Answering customers while nobody is there is a separate thing, and it is the AI agents and Flows that do it, running on their own.
See AI agents & FlowsThe same server, connected through a custom connector.
Connect ChatGPTEvery client it speaks to, and the full list of tools it exposes.
About the MCP serverIf you would rather call it from your own code than from an assistant.
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