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WaliChat Flows · powered by n8n

Automate the chat.Get on with your business.

Start from a flow template. Prepare the answers, connect your tools and bring in your team when a person is needed.

Start freeSee it in action

Flows available on Business and Enterprise. Configure and test before activating.

A florist takes a break while the shop keeps serving customers.

What time can I pick up my order?

  1. TriggerMessage received
  2. AI agentUse your business data
  3. WhatsAppSend the response

Flow response

You can pick it up Monday to Friday, from 10am to 6pm.

While the next order goes out

Routine questions follow the path you have prepared.

Visual flow editor

Ready-to-adapt templates

Your team in the flow

Pick a template. Make it yours.

Import a flow, adapt its nodes and connect the tools it will use.

Frequently asked questions

Prepare your hours, locations and instructions so the agent has information to work with.

People in the path

Add conditions and assignments for the requests your team should handle.

The tools you already use

Connect a CRM, spreadsheet or calendar and define what the flow can read or write.

  • BusinessUp to 5 flows
  • EnterpriseUp to 50 flows

AI models and external services may need your own credentials and have separate charges. Templates still need your configuration and testing.

Explore the connections

Let the routine move forward.

Three paths you can prepare with nodes, rules and connections.

Swipe to explore the examples

Answer a routine question

What time can I pick up my order?

The AI agent uses the hours you prepared in its instructions or connected data.

What time can I pick up my order?

  1. TriggerMessage received

    A question reaches the configured number.

  2. AI agentUse your business data

    Prepared hours: Monday to Friday, 10am to 6pm.

  3. WhatsAppSend the response

    The answer returns to the same conversation.

Flow response

You can pick it up Monday to Friday, from 10am to 6pm.

The active flow sends through your number when the execution completes successfully.

Hand over to your team

I need to change my delivery address.

Add a rule for delivery changes and an assignment action to your flow.

I need to change my delivery address.

  1. TriggerMessage received

    The customer asks to change delivery details.

  2. ConditionNeeds review

    Your rule sends delivery changes to the team.

  3. AssignmentPass to orders

    Assign the conversation to the configured department.

Configured handoff

Chat assigned to the orders department.

The handoff happens because you configured it. Your team receives the chat and checks the change.

Connect your CRM

Please send me information. My email is ana@example.com.

Authorize your HubSpot connection and choose the fields to save.

Please send me information. My email is ana@example.com.

  1. TriggerContact received

    The customer shares an email on WhatsApp.

  2. HubSpotFind the contact

    Query the CRM using your authorized connection.

  3. Condition and actionCreate if missing

    Save the fields you have configured.

Result in your connected CRM

Contact created in HubSpot with the provided email.

The flow looks up the contact and creates it if needed. Test the fields before activating.

A small delivery team prepares customer orders with shared information.
Sara · WaliChat

I have the chat and the note. I can take it from here.

When a person is needed, your team has the chat.

Prepare the handoff for exceptions. Your team sees what happened and continues with the customer.

See how your team works

One conversationWith the sent messages

One ownerAssigned to the right person

Your access rulesRoles and access to the number

Connect. Test. Activate.

A visual editor to decide what happens after a WhatsApp message.

  1. Choose the starting point

    Import a template or add the WhatsApp trigger for your number.

  2. Prepare the actions

    Complete the instructions, credentials and rules. Include the team handoff where needed.

  3. Test before going live

    Check the input and output, then activate the flow when it does what you prepared.

Before you start

  • A Business or Enterprise plan with Flows.
  • A connected number selected in your WhatsApp trigger.
  • Credentials for the AI model and each external service used.
Start freeSee plans and terms

Before activating your first flow.

Do I need to know how to code?

Start with the visual editor and templates. Each node has fields to complete; some connections need credentials or adapted data.

Does the agent always pass the chat to a person?

Only when the handoff is configured. Add the condition and assignment action, then test the cases your team should receive.

Are AI model costs included?

External AI nodes can use your provider credentials. Usage of that model or connected services may have separate charges.

Can I edit or stop it later?

Yes. Edit or deactivate the flow in the editor. Check executions if something fails and test changes before activating again.

Prepare the flow. Get on with your business.

Start free

Start with WaliChat and choose a plan with Flows.