Guides for teams that run on WhatsApp
Walkthroughs written from the product: what to automate, what to leave to a person, and how to wire the two together.
Latest guides
When a WhatsApp customer returns weeks later, who answers?
WaliChat can close quiet WhatsApp chats and, when a customer writes again weeks later, hand the chat back to their agent or, if they're away, to someone free.
Collect WhatsApp Return Details Before Human Review
Use WaliChat Autopilot to request the details behind a return, answer policy questions and send sensitive cases to the right person.More guides
June 2026
Win Back Lost Sales: Recover Abandoned Shopify Carts on WhatsApp
Roughly 7 in 10 customers who add something to their cart leave without paying. Email is what most stores reach for to win them back, and most emails are never opened. WhatsApp is different: almost...Recover Abandoned Carts With an AI Agent on WhatsApp (MCP)
Most abandoned-cart recovery is a one-way reminder: a static template fires, a variable gets swapped in, and that is the end of the conversation. It either works or it does not. This guide shows you...
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