WhatsApp
Multiagent chat for
Businesses
Delight your customers on WhatsApp and unleash your Team's productivity at once with a single tool that takes communication to the next level
A powerful WhatsApp chat designed for businesses and teams
Boost productivity and customer communication with a chat solution designed for Teams
Manage all your WhatsApp communication for one or multiple numbers in a single solution
Have full control of your Teams's communication and performance on WhatsApp with Analytics insights
Manage all contacts in a single place transforming your WhatsApp number into a CRM
Add important information to your customers' profile, such as notes, metadata, labels and more
Manage, send and receive all kind of multimedia files
What does WaliChat offer me?
Discover all the key features that will help your team provide the best customer service on WhatsApp
Multi-agent chat
Your entire team can interact with your customers on one or multiple WhatsApp number simultaneously and remotely.
Distribute your chats among the agents to balance the workload or diffentiate your lines of business.
Analytics
Monitor your Team's activity on WhatsApp and spot all improvement opportunities thanks to detailed and insightful analytics.
Obtain structured data to measure your customers' engagement on WhatsApp.
Tools and chat features to boost your Team's productivity
Leave internal notes, resolve conversations, assign labels and metadata to your conversations, send quick replies and much more. Our chat features are constantly improving.
Enrich your customers' profile
Enhance your clients' contact information with important information to provide a truly ad hoc service.
Make every detail matter in your day to day interaction with your customers.
Manage multiple numbers in one platform
You and your Team can operate on several numbers and switch from one to another with a click.
No more workarounds to open several WhatsApp numbers on the same computer.
Do you want to give it try?
You just need a few minutes to access our 7 day free trial
How it works
You just need an existing Business or Personal WhatsApp number. No need to change number.
Your team will be able to connect from different computers at the same time.
- 1
Connect your WhatsApp number
Link your WhatsApp number to WaliChat in minutes and synchronize all your chats, messages, and contacts without losing any historical information.
- 2
Invite your team
Easily invite your chat agents and assign them different permissions based on roles: support agent, supervisor or administrator.
- 3
Start working productively
Benefit from WaliChat powerful features to better organize and optimize the communication with your customers on WhatsApp
Analytics
Get detailed data of your overall activity and your Team's performance on your WhatsApp numbers to better distribute the workload and spot areas for improvement.
Get a global view of your Team's performance so that supervisors can take instant action
Increase agents' productivity by reducing the average chat handling time
Quickly detect and address operational issues in real-time
Compare data with previous periods and make plans of improvement for the future
Better contacts management
Our contacts management internal CRM allows a detailed profiling of your contacts that you and your Team can easily use to make each customer interaction flawless.
Transform your WhatsApp contact list into a CRM
Get all the crucial info about your customers easily
Create, edit and extend contact information
Add private notes and labels categorization per contact
Check historical WhatsApp interactions with your contacts
Add metadata to contacts and make it easier to integrate with existing CRMs
Team Productivity at its Best
Our cooperative chat has all the necessary tools that allow your Team to save time and provide an excellent and detailed support to your customers.
Assign chats to individual agents
See what agent is reading or writing in real time
Create and send quick replies
Schedule messages for a later delivery
Leave notes inside the chat
Solve chats to maintain the inbox nice and tidy
Restrict chats access to improve privacy and focus
Team Permissions are here!
You can now easily configure and restrict what each user role in your Team can read, reply to and do within the team-shared chat
How it works
Team Permissions enables you to restrict users' access and interaction with specific kinds of chats to increase privacy or productivity.
Team permissions feature is only available in the Enterprise plan. You can easily upgrade your plan if you want to start using Team permissions.
- 1
What permissions you can allow or restrict
You can chose what actions can be performed by your Team members (reading only, replying, deleting, solving and much more) for every kind of chats in your WhatsApp number (e.g.: new chats, assigned chats, etc.)
- 2
Who can edit Team Permissions
The account owner can configure Permissions for all users. Beside this, each role can edit the Team Permissions of the subordinate role: Admin can edit Supervisor and Agent, and Supervisor can edit Agent.)
- 3
How to configure Team Permissions
We designed a practical and detailed panel where you can customize chat Permissions for each role.
Do you want to give it try?
It's free! Get started in 2 minutes and test it with your own number
See how your business can benefit from WaliChat
Online Shops
Answer queries, send relevant information, solve problems, engage, increase conversions. Manage your business as a team to provide the best support to your customers, no matter where your teammates are located. WaliChat takes your ecommerce and your team a step closer to your customers.
Send confirmations and reminders
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reportss
Education, Schools, Academies, Private Lessons
Schools are amongst the most innovative industries because they need to respond quickly and effectively to all changes in society. Whether your students are youngsters or adults, what is the app that everyone, at any level and age can use with confidence? That’s correct, you got the point. Here’s what you can offer your customers with WaliChat:
Provide support on WhatsApp about your services
Share learning material
Provide fast and private one-to-one Q&A
Create communities of students to share knowledge and experiences
Send general and personal communication
Restaurants & Food Services
How many times have you been asked if you could take a delivery or takeaway order on WhatsApp? Well, it’s time to get up to speed and provide the service everyone is demanding. Find below the services that you can offer with WaliChat:
Take orders
Take orders
Answer queries
Share files and photos
Send notifications and reminders
Real Estate Agencies
Timing and trust is essential in real estate and there’s no better app that allows you to get fast and close to your customers like WhatsApp, so don’t wait any longer to unleash all its potential.
Send locations
Share files and photos
Have your whole team answer queries
Schedule appointments
Send confirmations and reminders
Logistics
Timely notifications and customer support is all logistics communication is about. Forget about SMSs and emails and take all the communication on your customers favourite app, saving time and money. WaliChat can be easily integrated with your system to offer automatic notifications and shared customer support WhatsApp chat..
Send confirmations and reminder
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reports
Clinics and Health Centers
When it comes to personal matters like health, you need to make your clients feel safe and comfortable. WhatsApp is safe, fast and everyone knows how to use it.
Schedule appointments
Send confirmations and reminders
Share files and photos
Promptly address questions and concerns
Cooperative care: have your whole team take care of your patients
Services
Insurance companies, credit services, all kinds of consulting, coaching, counseling, you name it. If you have a small business or your type of activity doesn’t allow you to access the official WhatsApp Business API, we’ve got you covered.
Provide your services through WhatsApp
Multi-agent chat: assign each chat to the right specialist in your team
Integrate your CRM with our API
Manage your customers with labels and metadata
Keep track of your activity on WhatsAppwith stats and reports
Join thousands of teams that have already boost their communication on WhatsApp
We have been improving for years, committed to our clients, offering a robust solution with excellent customer service.
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Pricing
Everything is included in each plan. Predictable final cost per month. No additional fees. No surprises.
Professional$39.9 per month (USD) | Business$69.9 per month (USD) | Enterprise$99.9 per month (USD) | |
|---|---|---|---|
| WhatsApp numbers | 1 number | 1 number | 1 number |
| Chat agents included | 2 agents | 5 agents | 9 agents |
| Text messages | 20000 | 60000 | Unlimited |
| Media messages | 10000 | 30000 | Unlimited |
| Receive messages | Unlimited | Unlimited | Unlimited |
| Contacts management | Unlimited | Unlimited | Unlimited |
| Free trial | 7 days | 7 days | 7 days |
| Data retention | 3 months | a year | 2 years |
| Maximum media file size | 3 MB | 10 MB | 30 MB |
| Analytics & reports | |||
| AI Reply prediction | |||
| Team permissions | |||
| Quick replies | |||
| Private notes | |||
| Scheduled messages | |||
| Chats assignment | |||
| Chat labels | |||
| Business catalog & purchase orders | |||
| API + Webhooks | |||
| Start | Start | Start |
Professional$39.9 per month (USD) | Business$69.9 per month (USD) | Enterprise$99.9 per month (USD) | |
|---|---|---|---|
| WhatsApp numbers | 1 number | 1 number | 1 number |
| Chat agents included | 2 agents | 5 agents | 9 agents |
| Text messages | 20000 | 60000 | Unlimited |
| Media messages | 10000 | 30000 | Unlimited |
| Receive messages | Unlimited | Unlimited | Unlimited |
| Contacts management | Unlimited | Unlimited | Unlimited |
| Free trial | 7 days | 7 days | 7 days |
| Data retention | 3 months | a year | 2 years |
| Maximum media file size | 3 MB | 10 MB | 30 MB |
| Analytics & reports | |||
| AI Reply prediction | |||
| Team permissions | |||
| Quick replies | |||
| Private notes | |||
| Scheduled messages | |||
| Chats assignment | |||
| Chat labels | |||
| Business catalog & purchase orders | |||
| API + Webhooks | |||
| Start | Start | Start |
Need more than 10 agents?
No problem! With the Enterprise plan you can scale your Team as much as you need from $14 per agent/month
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Developers!
WaliChat provides an easy to use API to automate all communication on WhatsApp, send automatic or scheduled messages, integrate your CRM, create your own chatbots and much more.
Send and receive messages via API + Webhooks.
Create your own chatbots by processing incoming messages using Webhooks.
Messages (43 examples)
- Send simple text message
- Send multi-line text message
- Send message to a group
- Send media image
- Send video message
- Send media PDF message
- Send audio as voice record
- Send media message from uploaded file
- Send scheduled message at a specific date and time
- Send scheduled message to a group
- Send message with dynamic reply buttons
- Send message with action reply buttons
- Send a list of items to select from
- Send message with text formatting
- Send location message with coordinates
- Send location message with address
- Send message with emojis 😀 😉 👏
- Send message with URL links
- Send contact card message
- Reply to message
- Select reply in buttons or list message
- Send message through a specific device
- Send message with a custom reference identifier
- Send product catalog
- Send message in real-time with no queueing
- Send messages in order
- Send message with maximum retries
- Send message with expiration time
- Send message within a time and day range
- Send message reaction
- Remove message reaction
- Send message on behalf of an agent
- Send message on behalf of an agent and assign chat
- Send message and unassign chat
- Send message and resolve chat
- Send message and unresolve chat
- Send message and mark chat as unread
- Send message and mark chat as read
- Send message and add chat labels
- Send message and remove chat labels
- Send message and add chat's contact metadata
- Send message and remove chat's contact metadata
- Create a private note in a chat
Chats (8 examples)
- Update chat labels
- Assign chat to an agent
- Unassign chat from agent
- Set chat status as resolved
- Set chat status as pending
- Mark chat as unread
- Archive chat
- Unarchive chat
Groups (5 examples)
- Create a new group
- Add participants to group
- Remove participants from a group
- Promote participants as admin in a group
- Demote participants in a group
Files (1 examples)
- Upload file from remote URL
Numbers validation (2 examples)
- Check if a phone number exists in WhatsApp
- Validate and normalize a list of phone numbers
Contacts (3 examples)
- Create new contact
- Update contact with metadata
- Partially update contact metadata
Catalog (2 examples)
- Get the Business catalog of your connected number
- Query the WhatsApp Business catalog of any number
FAQ
What is WaliChat?
It is a powerful yet extremely easy tool to use and can be set up in minutes.
How many agents can operate at the same time?
Not enough? You can add additional agents for $14 monthly fee per agent.
Do I need to have a business WhatsApp account?
Do you offer a free trial?
There's no need to put your bank card to try it and it's 100% safe and functional.
What payment methods do you accept?
All payments will be charged in USD currency.
Get in touch for more details
Can I have more than one WhatsApp number?
Can I use WaliChat for chatbots?
Yes, you can build a chatbot on top of WaliChat API and webhook events integration.
It works with any server programming language. The only requirement is to have an HTTP(S)-based server capable of receiving HTTP POST JSON-based requests.
You can check out the API documentation for more details and code examples.
Can I integrate my software or CRM with the API?
Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.
You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.
We provide extensive details and ready to use code examples in 15+ programming languages.
Can I use WaliChat for marketing purposes?
Any communication you establish with other parties must be legimitate, explicitly approved and expected by the recipients.
Please, keep in mind that WhatsApp has an extremely strict policy when it comes to unsolicited marketing messages and spamming.
Thus, before sending marketing messages to your customers, you should thoroughly evaluate your communication strategy.
A good practice is to ask their permission prior to sending them any messages and to provide them with a clear and easy way to opt out of the notification service. Otherwise, your account may get banned.
Do I lose my WhatsApp number?
Our product and API is accessible to everyone and you can start using it right away. You just need a active WhatsApp number, and that's it.
Can I send buttons and lists through the API?
Do I need to import my contacts to the platform?
Can I send messages to numbers that are not listed in my contacts lists?
There isn't any extra costs for sent messages and you don't need to get your templates approved.
Can I make calls and videocalls on WhatsApp through WaliChat?