WhatsApp
Multi-Agent platform + API for
Businesses
Delight your customers on WhatsApp and unleash your Team's productivity at once with a single tool that takes communication to the next level
Discover the new AI assistant powered by ChatGPT 🤖 🤩
A powerful WhatsApp chat designed for businesses and teams
Boost productivity and customer communication with a chat solution designed for Teams
Manage all your WhatsApp communication for one or multiple numbers in a single solution
Have full control of your Teams's communication and performance on WhatsApp with Analytics insights
Manage all contacts in a single place transforming your WhatsApp number into a CRM
Add important information to your customers' profile, such as notes, metadata, labels and more
Manage, send and receive all kind of multimedia files
What does WaliChat offer me?
Discover all the key features that will help your team provide the best customer service on WhatsApp
Multi-agent chat
Your entire team can interact with your customers on one or multiple WhatsApp number simultaneously and remotely.
Distribute your chats among the agents to balance the workload or diffentiate your lines of business.
Analytics
Monitor your Team's activity on WhatsApp and spot all improvement opportunities thanks to detailed and insightful analytics.
Obtain structured data to measure your customers' engagement on WhatsApp.
Tools and chat features to boost your Team's productivity
Leave internal notes, resolve conversations, assign labels and metadata to your conversations, send quick replies and much more. Our chat features are constantly improving.
Enrich your customers' profile
Enhance your clients' contact information with important information to provide a truly ad hoc service.
Make every detail matter in your day to day interaction with your customers.
Manage multiple numbers in one platform
You and your Team can operate on several numbers and switch from one to another with a click.
No more workarounds to open several WhatsApp numbers on the same computer.
Do you want to give it try?
You just need a few minutes to access our 7 day free trial
How it works
You just need an existing Business or Personal WhatsApp number. No need to change number.
Your team will be able to connect from different computers at the same time.
- 1
Connect your WhatsApp number
Link your WhatsApp number to WaliChat in minutes and synchronize all your chats, messages, and contacts without losing any historical information.
- 2
Invite your team
Easily invite your chat agents and assign them different permissions based on roles: support agent, supervisor or administrator.
- 3
Start working productively
Benefit from WaliChat powerful features to better organize and optimize the communication with your customers on WhatsApp
Analytics
Get detailed data of your overall activity and your Team's performance on your WhatsApp numbers to better distribute the workload and spot areas for improvement.
Get a global view of your Team's performance so that supervisors can take instant action
Increase agents' productivity by reducing the average chat handling time
Quickly detect and address operational issues in real-time
Compare data with previous periods and make plans of improvement for the future
Better contacts management
Our contacts management internal CRM allows a detailed profiling of your contacts that you and your Team can easily use to make each customer interaction flawless.
Transform your WhatsApp contact list into a CRM
Get all the crucial info about your customers easily
Create, edit and extend contact information
Add private notes and labels categorization per contact
Check historical WhatsApp interactions with your contacts
Add metadata to contacts and make it easier to integrate with existing CRMs
Team Productivity at its Best
Our cooperative chat has all the necessary tools that allow your Team to save time and provide an excellent and detailed support to your customers.
Assign chats to individual agents
See what agent is reading or writing in real time
Create and send quick replies
Schedule messages for a later delivery
Leave notes inside the chat
Solve chats to maintain the inbox nice and tidy
Restrict chats access to improve privacy and focus
Team Permissions are here!
You can now easily configure and restrict what each user role in your Team can read, reply to and do within the team-shared chat
How Permissions work
Team Permissions enables you to restrict users' access and interaction with specific kinds of chats to increase privacy or productivity.
Team permissions feature is only available in the Enterprise plan. You can easily upgrade your plan if you want to start using Team permissions.
- 1
What permissions you can allow or restrict
You can choose what actions can be performed by your Team members (reading only, replying, deleting, solving and much more) for every kind of chats in your WhatsApp number (e.g.: new chats, assigned chats, etc.)
- 2
Who can edit Team Permissions
The account owner can configure Permissions for all users. Beside this, each role can edit the Team Permissions of the subordinate role: Admin can edit Supervisor and Agent, and Supervisor can edit Agent.)
- 3
How to configure Team Permissions
We designed a practical and detailed panel where you can customize chat Permissions for each role.
AI-poweredWhatsApp Assistant
Perfectly integrated in your WhatsApp workflow, just one click away
Automations to optimize your workflow
Increase productivity and focus on what matters most. Let WaliChat do the boring part for you.
Distribute your Team's workload equally and efficiently
Save precious time and have our algorithm distribute incoming chats fairly among your team members following the criteria that you can easily define.
Automatically assign new incoming chats
Include or exclude offline team members
Automatically add labels to automatically assigned chats
Reassign resolved chats if the original owner is not available
Automatically unassign chats if no other user is available
Optionally exclude entire roles or specific team members
Automatically send your customers a welcome message
A personalized greeting can make your business stand out from the competition and can go a long way in building customer loyalty.
Personalize your welcome message with emojis and images
Configure the message frequency from 1 day up to 60 days
Automatically add labels to new contacts
Exclude chats if already assigned or resolved
Optionally exclude individual contacts by phone number
Automate chat replies when your team is away
Never miss important messages: use our out-of-office message feature to stay connected with your customers.
Respond to incoming messages that arrive outside of your business hours with text and media
Configure specific weekdays and timeframes when this automation is enabled
Include specific days and holidays
Exclude chats if pending, already assigned or resolved
Optionally exclude contacts by phone number
Optionally add labels to the automatically replied chat
Send message only to chats with specific labels
Automate messaging during peak chat traffic
Don't leave your customers waiting: set up automatic chat messages during your team's busiest hours to maximize team efficiency and improve customer satisfaction.
Send text and media messages
Automatically message customers if they have been waiting for more than 3 minutes
Automatically add labels to contacted users
Exclude chats if they are pending, assigned or resolved
Optionally exclude individual contacts by phone number
Better customer engagement with automated follow-up messages
Keep customers engaged and informed by sending timely follow-up chat messages.
Send text and media messages
Set a follow-up timeframe policy from 24 hours to 7 days from the last message
Automatically add labels to new contacts
Exclude chats if pending, already assigned or resolved
Optionally exclude contacts by phone number
Manage automated message on calls
Send instant replies and automate actions when you receive voice or video calls.
Send an automatic message when you receive a call
Optionally reject incoming voice or video calls automatically
Automatically add labels to contacts that called you
Optionally exclude contacts for automatic reply and call rejection
Do you want to give it try?
It's free! Get started in 2 minutes and test it with your own number
See how your business can benefit from WaliChat
E-Commerce & Online Shops
Answer queries, send relevant information, solve problems, engage, increase conversions. Manage your business as a team to provide the best support to your customers, no matter where your teammates are located. WaliChat takes your ecommerce and your team a step closer to your customers.
Send confirmations and reminders
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reports
Education, Schools, Academies, Private Lessons
Schools are amongst the most innovative industries because they need to respond quickly and effectively to all changes in society. Whether your students are youngsters or adults, what is the app that everyone, at any level and age can use with confidence? That’s correct, you got the point. Here’s what you can offer your customers with WaliChat:
Provide support on WhatsApp about your services
Share learning material
Provide fast and private one-to-one Q&A
Create communities of students to share knowledge and experiences
Send general and personal communication
Restaurants & Food Services
How many times have you been asked if you could take a delivery or takeaway order on WhatsApp? Well, it’s time to get up to speed and provide the service everyone is demanding. Find below the services that you can offer with WaliChat:
Take orders
Take orders
Answer queries
Share files and photos
Send notifications and reminders
Real Estate Agencies
Timing and trust is essential in real estate and there’s no better app that allows you to get fast and close to your customers like WhatsApp, so don’t wait any longer to unleash all its potential.
Send locations
Share files and photos
Have your whole team answer queries
Schedule appointments
Send confirmations and reminders
Logistics
Timely notifications and customer support is all logistics communication is about. Forget about SMSs and emails and take all the communication on your customers favourite app, saving time and money. WaliChat can be easily integrated with your system to offer automatic notifications and shared customer support WhatsApp chat.
Send confirmations and reminder
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reports
Clinics and Health Centers
When it comes to personal matters like health, you need to make your clients feel safe and comfortable. WhatsApp is safe, fast and everyone knows how to use it.
Schedule appointments
Send confirmations and reminders
Share files and photos
Promptly address questions and concerns
Cooperative care: have your whole team take care of your patients
Service & Consulting Solutions
Insurance companies, credit services, all kinds of consulting, coaching, counseling, you name it. If you have a small business or your type of activity doesn’t allow you to access the official WhatsApp Business API, we’ve got you covered.
Provide your services through WhatsApp
Multi-agent chat: assign each chat to the right specialist in your team
Integrate your CRM with our API
Manage your customers with labels and metadata
Keep track of your activity on WhatsAppwith stats and reports
Fitness & Wellness
Fitness centers, wellness & beauty studios, and health professionals can unlock the potential of the chat platform to offer new services and empower clients in their fitness and wellness journeys.
Seamless communication and support for personalized fitness guidance and motivation.
Shared chat to involve multiple experts for holistic well-being and self-care.
Remote and cooperative guidance for distant customers
Secure and private messaging platform to address clients' health and wellness concerns.
Automated reminders and notifications for upcoming classes, appointments, and wellness goals.
Share material and resources.
IT & SaaS
As an IT or SaaS service provider, incorporating the best technology available is a non-negotiable requirement. Equip your team with a professional tool that will impress your customers and elevate your business with top-notch technology.
Real-time collaboration and communication for efficient project management and team coordination.
Seamless integration with existing IT systems and software data synchronization.
Automated customer support and for prompt resolution and improved customer satisfaction.
Secure and private messaging.
Advanced analytics and reporting to gain valuable insights and optimize team performance.
Flexible and customizable chat features for IT and SaaS solutions.
Automotive & Vehicle Services
Handle all your car-related conversations, whether you're an individual car seller or part of a dealership.
Harness the power of WhatsApp to reach more customers, speed up sales, and provide personalized support.
Synergistic communication among customers, service advisors, and technicians.
Personalized support and targeted recommendations.
Easy access to service history and previous interactions with customers.
Instant notifications and updates.
Appointments booking and attending customer queries.
Secure messaging platform for sharing sensitive information and documentation.
Events & Entertainment
Event planners, organizers, and hosts can take advantage of the chat platform to create unforgettable events and deliver exceptional experiences for attendees and participants.
Cooperative live communication for efficient event planning and coordination.
Automated event registration and ticketing for perfect attendee management.
Personalized event updates, reminders, and notifications for enhanced attendee engagement.
Efficient handling of event inquiries, feedback, and customer support through live chat.
Sharing of event details, schedules, maps, and resources with participants.
Integration with event management systems and tools for streamlined workflows and data sync.
Join thousands of teams that have already boost their communication on WhatsApp
We have been improving for years, committed to our clients, offering a robust solution with excellent customer service.
+60 Million
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Pricing
Everything is included in each plan. Predictable final cost per month. No additional fees. No surprises.
Professional$39.9 per month (USD) | Business$69.9 per month (USD) | Enterprise$99.9 per month (USD) | |
|---|---|---|---|
| WhatsApp numbers | 1 number | 1 number | 1 number |
| Chat agents included | 3 agents | 6 agents | 9 agents |
| Text messages | 20000 | 60000 | Unlimited |
| Media messages | 10000 | 30000 | Unlimited |
| Receive messages | Unlimited | Unlimited | Unlimited |
| Contacts management | Unlimited | Unlimited | Unlimited |
| Free trial | 7 days | 7 days | 7 days |
| Data retention | 6 months | a year | Unlimited |
| Maximum media file size | 3 MB | 10 MB | 30 MB |
| Analytics & reports | |||
| Automatic repliesNew | |||
| Automatic chat assignmentNew | |||
| AI Reply predictionNew | |||
| Team permissionsNew | |||
| Quick replies | |||
| Private notes | |||
| Scheduled messages | |||
| Chats assignment | |||
| Chat labels | |||
| Business catalog & purchase orders | |||
| API + Webhooks | |||
| Start | Start | Start |
Professional$39.9 per month (USD) | Business$69.9 per month (USD) | Enterprise$99.9 per month (USD) | |
|---|---|---|---|
| WhatsApp numbers | 1 number | 1 number | 1 number |
| Chat agents included | 3 agents | 6 agents | 9 agents |
| Text messages | 20000 | 60000 | Unlimited |
| Media messages | 10000 | 30000 | Unlimited |
| Receive messages | Unlimited | Unlimited | Unlimited |
| Contacts management | Unlimited | Unlimited | Unlimited |
| Free trial | 7 days | 7 days | 7 days |
| Data retention | 6 months | a year | Unlimited |
| Maximum media file size | 3 MB | 10 MB | 30 MB |
| Analytics & reports | |||
| Automatic repliesNew | |||
| Automatic chat assignmentNew | |||
| AI Reply predictionNew | |||
| Team permissionsNew | |||
| Quick replies | |||
| Private notes | |||
| Scheduled messages | |||
| Chats assignment | |||
| Chat labels | |||
| Business catalog & purchase orders | |||
| API + Webhooks | |||
| Start | Start | Start |
Need more than 10 agents?
No problem! With the Enterprise plan you can scale your Team as much as you need from $14 per agent/month
<Hello World/>
Developers!
WaliChat provides an easy to use API to automate all communication on WhatsApp, send automatic or scheduled messages, integrate your CRM, create your own chatbots and much more.
Create your own chatbots by processing incoming messages using Webhooks.
Messages (53 examples)
- Send simple text message
- Send multi-line text message
- Send message to a group
- Send message to channel
- Send media image
- Send video message
- Send media PDF message
- Send audio as voice record
- Send media message from uploaded file
- Send scheduled message at a specific date and time
- Send scheduled message to a group
- Send image to group
- Send audio to group
- Send video to group
- Send image to channel
- Send video to channel
- Mention group participants in a message
- Send message with dynamic reply buttons
- Send message with action reply buttons
- Send a list of items to select from
- Send message with text formatting
- Send location message with coordinates
- Send location message with address
- Send message with emojis 😀 😉 👏
- Send message with template variables
- Send message with URL links
- Send contact card message
- Reply to message
- Forward message to another chat
- Select reply in buttons or list message
- Send message through a specific device
- Send message with a custom reference identifier
- Send product catalog
- Send message in real-time with no queueing
- Send messages in strict queue order
- Send message with maximum retries
- Send message with expiration time
- Send message within a time and day range
- Send message reaction
- Remove message reaction
- Edit message
- Delete message
- Send message on behalf of an agent
- Send message on behalf of an agent and assign chat
- Send message and unassign chat
- Send message and resolve chat
- Send message and unresolve chat
- Send message and mark chat as unread
- Send message and mark chat as read
- Send message and add chat labels
- Send message and remove chat labels
- Send message and add chat's contact metadata
- Send message and remove chat's contact metadata
Chats (18 examples)
- Search chats
- Get chat by ID
- List messages of a specific chat
- Get chat message by ID
- Resolve multiple chats at once
- Assign multiple chats at once
- Update chat labels
- Assign chat to an agent
- Unassign chat from agent
- Set chat status as resolved
- Set chat status as pending
- Read one or multiple chats
- Mark chat as unread
- Delete chat
- Delete multiple chats
- Create a private note in a chat
- Archive chat
- Unarchive chat
Contacts (6 examples)
- Create new contact
- Import contacts
- Update contact with metadata
- Partially update contact metadata
- Block contacts
- Unblock contacts
Groups (12 examples)
- Create a new group
- Get list of available group chats
- Update group information and permissions
- Update group image
- Add participants to group
- Remove participants from a group
- Promote participants as admin in a group
- Demote participants in a group
- Get group invite code and URL
- Revoke group invite code
- Join group by invitation code
- Leave group
Channels (8 examples)
- Create a new channel
- Get list of available channels
- Search public WhatsApp channels
- Update channel information
- Update channel image
- Join channel
- Unfollow channel
- Get channel messages
Labels (5 examples)
- Update chat labels
- Get available labels
- Create new label
- Update label
- Delete label
Catalog (2 examples)
- Get the Business catalog of your connected number
- Query the WhatsApp Business catalog of any number
Files (9 examples)
- Upload file from remote URL
- Search uploaded files
- Search received files
- Get uploaded file information
- Get received file information
- Delete uploaded file
- Delete multiple uploaded files
- Download uploaded file content
- Download received file content
Numbers validation (2 examples)
- Check if a phone number exists in WhatsApp
- Validate and normalize a list of phone numbers
Session management (5 examples)
- Get WhatsApp session status
- Get QR image for WhatsApp number pairing
- Recreate WhatsApp number session
- Reboot WhatsApp number session
- Synchronize WhatsApp number session
WhatsApp profile (4 examples)
- Get WhatsApp profile information
- Update WhastApp profile information
- Get WhastApp profile image
- Update WhastApp profile image
Integrate and automate anything!
Connect 1000+ of third-party apps using Zapier & Make, or build a custom integration using the API + Webhooks.
Tutorials & Articles
Discover 40+ tutorials, how-to guides, and code examples to leverage all features to their best potential
Tutorials & API examples
How-to guides
FAQ
What is WaliChat?
It is a powerful yet extremely easy tool to use and can be set up in minutes.
How many agents can operate at the same time?
Not enough? You can add additional agents for $14 monthly fee per agent.
Do I need to have a business WhatsApp account?
Do you offer a free trial?
There's no need to put your bank card to try it and it's 100% safe and functional.
What payment methods do you accept?
All payments will be charged in USD currency.
Get in touch for more details
Can I have more than one WhatsApp number?
Can I use WaliChat for chatbots?
Yes, you can build a chatbot on top of WaliChat API and webhook events integration.
It works with any server programming language. The only requirement is to have an HTTP(S)-based server capable of receiving HTTP POST JSON-based requests.
You can check out the API documentation for more details and code examples.
Can I integrate my software or CRM with the API?
Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.
You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.
We provide extensive details and ready to use code examples in 15+ programming languages.
Can I use WaliChat for marketing purposes?
Any communication you establish with other parties must be legimitate, explicitly approved and expected by the recipients.
Please, keep in mind that WhatsApp has an extremely strict policy when it comes to unsolicited marketing messages and spamming.
Thus, before sending marketing messages to your customers, you should thoroughly evaluate your communication strategy.
A good practice is to ask their permission prior to sending them any messages and to provide them with a clear and easy way to opt out of the notification service. Otherwise, your account may get banned.
Can I integrate my software or CRM with the API?
Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.
You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.
We provide extensive details and ready to use code examples in 15+ programming languages.
Can I use my current WhatsApp number?
Yes! The Platform plans includes both sending and receiving messages to and from group chats and the new WhatsApp Channels.
You can also automate receiving messages from groups and channels by using the webhooks integration, also only available in Platform plans.
You can also create, update, remove and manage groups and channels by using the API.
Can I send and receive messages to groups and channels?
Our product and API is accessible to everyone and you can start using it right away. You just need a active WhatsApp number, and that's it.
Do I need to import my contacts to the platform?
Can I send messages to numbers that are not listed in my contacts lists?
There isn't any extra costs for sent messages and you don't need to get your templates approved.
Can I make calls and videocalls on WhatsApp through WaliChat?