A powerful WhatsApp chat designed for businesses and teams

Get started for free in minutes7 days free trial. No card required.

What does WaliChat offer me?

Discover all the key features that will help your team provide the best customer service on WhatsApp
Multi-agent chat

Your entire team can interact with your customers on one or multiple WhatsApp number simultaneously and remotely.

Distribute your chats among the agents to balance the workload or diffentiate your lines of business.

Analytics

Monitor your Team's activity on WhatsApp and spot all improvement opportunities thanks to detailed and insightful analytics.

Obtain structured data to measure your customers' engagement on WhatsApp.

Tools and chat features to boost your Team's productivity

Leave internal notes, resolve conversations, assign labels and metadata to your conversations, send quick replies and much more. Our chat features are constantly improving.

Enrich your customers' profile

Enhance your clients' contact information with important information to provide a truly ad hoc service.

Make every detail matter in your day to day interaction with your customers.

Manage multiple numbers in one platform

You and your Team can operate on several numbers and switch from one to another with a click.

No more workarounds to open several WhatsApp numbers on the same computer.

Do you want to give it try?

You just need a few minutes to access our 7 day free trial

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How it works

You just need an existing Business or Personal WhatsApp number. No need to change number.
Your team will be able to connect from different computers at the same time.
  1. 1

    Connect your WhatsApp number

    Link your WhatsApp number to WaliChat in minutes and synchronize all your chats, messages, and contacts without losing any historical information.
  2. 2

    Invite your team

    Easily invite your chat agents and assign them different permissions based on roles: support agent, supervisor or administrator.
  3. 3

    Start working productively

    Benefit from WaliChat powerful features to better organize and optimize the communication with your customers on WhatsApp

Analytics

Get detailed data of your overall activity and your Team's performance on your WhatsApp numbers to better distribute the workload and spot areas for improvement.
Get a global view of your Team's performance so that supervisors can take instant action
Increase agents' productivity by reducing the average chat handling time
Quickly detect and address operational issues in real-time
Compare data with previous periods and make plans of improvement for the future

Better contacts management

Our contacts management internal CRM allows a detailed profiling of your contacts that you and your Team can easily use to make each customer interaction flawless.
Transform your WhatsApp contact list into a CRM
Get all the crucial info about your customers easily
Create, edit and extend contact information
Add private notes and labels categorization per contact
Check historical WhatsApp interactions with your contacts
Add metadata to contacts and make it easier to integrate with existing CRMs
Try it now for free!
Create account

Team Productivity at its Best

Our cooperative chat has all the necessary tools that allow your Team to save time and provide an excellent and detailed support to your customers.
Assign chats to individual agents
See what agent is reading or writing in real time
Create and send quick replies
Schedule messages for a later delivery
Leave notes inside the chat
Solve chats to maintain the inbox nice and tidy
Restrict chats access to improve privacy and focus
Get started in minutes
Sign up here
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WhatsApp Campaigns made easier and more scalable than ever!

Import your contacts, set a message, choose a launch date, and watch your campaign take off!

Explore the many features!

Import a list of target recipients from CSV, Excel, Google Sheets, or select contacts from the internal CRM

Send both text and media (image or video) messages to make your message more valuable.

Track which recipients received and read your campaign message. You will be notified when a campaign is completed.

Use template variables to personalize and dynamize your text messages with recipient-specific information.

Stand out among your competition by automating the sending of messages through our campaigns, allowing up to 2000 recipients per campaign.

Schedule your campaigns at a specific date and time, send campaign messages to any WhatsApp user or group chats. Pause, resume or cancel whenever you want.

Team Permissions are here!

You can now easily configure and restrict what each user role in your Team can read, reply to and do within the team-shared chat

How Permissions work

Team Permissions enables you to restrict users' access and interaction with specific kinds of chats to increase privacy or productivity.

Team permissions feature is only available in the Enterprise plan. You can easily upgrade your plan if you want to start using Team permissions.

  1. 1

    What permissions you can allow or restrict

    You can choose what actions can be performed by your Team members (reading only, replying, deleting, solving and much more) for every kind of chats in your WhatsApp number (e.g.: new chats, assigned chats, etc.)

  2. 2

    Who can edit Team Permissions

    The account owner can configure Permissions for all users. Beside this, each role can edit the Team Permissions of the subordinate role: Admin can edit Supervisor and Agent, and Supervisor can edit Agent.)

  3. 3

    How to configure Team Permissions

    We designed a practical and detailed panel where you can customize chat Permissions for each role.

Find out more here

AI-poweredWhatsApp Assistant

Perfectly integrated in your WhatsApp workflow, just one click away

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Automations to optimize your workflow

Increase productivity and focus on what matters most. Let WaliChat do the boring part for you.

Distribute your Team's workload equally and efficiently

Save precious time and have our algorithm distribute incoming chats fairly among your team members following the criteria that you can easily define.

Automatically assign new incoming chats
Include or exclude offline team members
Automatically add labels to automatically assigned chats
Reassign resolved chats if the original owner is not available
Automatically unassign chats if no other user is available
Optionally exclude entire roles or specific team members
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Automatically send your customers a welcome message

A personalized greeting can make your business stand out from the competition and can go a long way in building customer loyalty.

Personalize your welcome message with emojis and images
Configure the message frequency from 1 day up to 60 days
Automatically add labels to new contacts
Exclude chats if already assigned or resolved
Optionally exclude individual contacts by phone number
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Automate chat replies when your team is away

Never miss important messages: use our out-of-office message feature to stay connected with your customers.

Respond to incoming messages that arrive outside of your business hours with text and media
Configure specific weekdays and timeframes when this automation is enabled
Include specific days and holidays
Exclude chats if pending, already assigned or resolved
Optionally exclude contacts by phone number
Optionally add labels to the automatically replied chat
Send message only to chats with specific labels
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Automate messaging during peak chat traffic

Don't leave your customers waiting: set up automatic chat messages during your team's busiest hours to maximize team efficiency and improve customer satisfaction.

Send text and media messages
Automatically message customers if they have been waiting for more than 3 minutes
Automatically add labels to contacted users
Exclude chats if they are pending, assigned or resolved
Optionally exclude individual contacts by phone number
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Better customer engagement with automated follow-up messages

Keep customers engaged and informed by sending timely follow-up chat messages.

Send text and media messages
Set a follow-up timeframe policy from 24 hours to 7 days from the last message
Automatically add labels to new contacts
Exclude chats if pending, already assigned or resolved
Optionally exclude contacts by phone number
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Manage automated message on calls

Send instant replies and automate actions when you receive voice or video calls.

Send an automatic message when you receive a call
Optionally reject incoming voice or video calls automatically
Automatically add labels to contacts that called you
Optionally exclude contacts for automatic reply and call rejection
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Do you want to give it try?

It's free! Get started in 2 minutes and test it with your own number

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E-Commerce & Online Shops

Answer queries, send relevant information, solve problems, engage, increase conversions. Manage your business as a team to provide the best support to your customers, no matter where your teammates are located. WaliChat takes your ecommerce and your team a step closer to your customers.

Send confirmations and reminders
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reports
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Education, Schools, Academies, Private Lessons

Schools are amongst the most innovative industries because they need to respond quickly and effectively to all changes in society. Whether your students are youngsters or adults, what is the app that everyone, at any level and age can use with confidence? That’s correct, you got the point. Here’s what you can offer your customers with WaliChat:

Provide support on WhatsApp about your services
Share learning material
Provide fast and private one-to-one Q&A
Create communities of students to share knowledge and experiences
Send general and personal communication
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Restaurants & Food Services

How many times have you been asked if you could take a delivery or takeaway order on WhatsApp? Well, it’s time to get up to speed and provide the service everyone is demanding. Find below the services that you can offer with WaliChat:

Take orders
Take orders
Answer queries
Share files and photos
Send notifications and reminders
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Real Estate Agencies

Timing and trust is essential in real estate and there’s no better app that allows you to get fast and close to your customers like WhatsApp, so don’t wait any longer to unleash all its potential.

Send locations
Share files and photos
Have your whole team answer queries
Schedule appointments
Send confirmations and reminders
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Logistics

Timely notifications and customer support is all logistics communication is about. Forget about SMSs and emails and take all the communication on your customers favourite app, saving time and money. WaliChat can be easily integrated with your system to offer automatic notifications and shared customer support WhatsApp chat.

Send confirmations and reminder
Send and receive files and photos
Multi-agent support: have your whole team take care of your customers
Increase your team’s productivity with stats and reports
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Clinics and Health Centers

When it comes to personal matters like health, you need to make your clients feel safe and comfortable. WhatsApp is safe, fast and everyone knows how to use it.

Schedule appointments
Send confirmations and reminders
Share files and photos
Promptly address questions and concerns
Cooperative care: have your whole team take care of your patients
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Service & Consulting Solutions

Insurance companies, credit services, all kinds of consulting, coaching, counseling, you name it. If you have a small business or your type of activity doesn’t allow you to access the official WhatsApp Business API, we’ve got you covered.

Provide your services through WhatsApp
Multi-agent chat: assign each chat to the right specialist in your team
Integrate your CRM with our API
Manage your customers with labels and metadata
Keep track of your activity on WhatsAppwith stats and reports
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Fitness & Wellness

Fitness centers, wellness & beauty studios, and health professionals can unlock the potential of the chat platform to offer new services and empower clients in their fitness and wellness journeys.

Seamless communication and support for personalized fitness guidance and motivation.
Shared chat to involve multiple experts for holistic well-being and self-care.
Remote and cooperative guidance for distant customers
Secure and private messaging platform to address clients' health and wellness concerns.
Automated reminders and notifications for upcoming classes, appointments, and wellness goals.
Share material and resources.
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IT & SaaS

As an IT or SaaS service provider, incorporating the best technology available is a non-negotiable requirement. Equip your team with a professional tool that will impress your customers and elevate your business with top-notch technology.

Real-time collaboration and communication for efficient project management and team coordination.
Seamless integration with existing IT systems and software data synchronization.
Automated customer support and for prompt resolution and improved customer satisfaction.
Secure and private messaging.
Advanced analytics and reporting to gain valuable insights and optimize team performance.
Flexible and customizable chat features for IT and SaaS solutions.
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Automotive & Vehicle Services

Handle all your car-related conversations, whether you're an individual car seller or part of a dealership.
Harness the power of WhatsApp to reach more customers, speed up sales, and provide personalized support.

Synergistic communication among customers, service advisors, and technicians.
Personalized support and targeted recommendations.
Easy access to service history and previous interactions with customers.
Instant notifications and updates.
Appointments booking and attending customer queries.
Secure messaging platform for sharing sensitive information and documentation.
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Events & Entertainment

Event planners, organizers, and hosts can take advantage of the chat platform to create unforgettable events and deliver exceptional experiences for attendees and participants.

Cooperative live communication for efficient event planning and coordination.
Automated event registration and ticketing for perfect attendee management.
Personalized event updates, reminders, and notifications for enhanced attendee engagement.
Efficient handling of event inquiries, feedback, and customer support through live chat.
Sharing of event details, schedules, maps, and resources with participants.
Integration with event management systems and tools for streamlined workflows and data sync.

Join thousands of teams that have already boost their communication on WhatsApp

We have been improving for years, committed to our clients, offering a robust solution with excellent customer service.

+60 Million

Messages processed every month.

+38%

Increase of customers engagement on WhatsApp

+1200

Teams happily working on WaliChat

+80

Countries where WaliChat is helping businesses

Pricing

7 days free trial. No card required. No strings attached.

Everything is included in each plan. Predictable final cost per month. No additional fees. No surprises.

Professional

$39.9

per month (USD)
Business

$69.9

per month (USD)
Enterprise

$99.9

per month (USD)
WhatsApp numbers1 number1 number1 number
Chat agents included3 agents6 agents9 agents
Text messages2000060000Unlimited
Media messages1000030000Unlimited
Receive messagesUnlimitedUnlimitedUnlimited
Contacts management (CRM)UnlimitedUnlimitedUnlimited
Free trial7 days7 days7 days
Data retention6 monthsa yearUnlimited
Maximum media file size3 MB10 MB30 MB
WhatsApp CampaignsNew102030
Recipients per campaign500 recipients1000 recipients2000 recipients
Analytics & reports
Automatic repliesNew
Automatic chat assignmentNew
AI Reply predictionNew
Team permissionsNew
API + Webhooks + Integrations
Quick replies
Scheduled messages
Chats assignment
Chat labels
Private notes
Business catalog & purchase orders
StartStartStart
Professional

$39.9

per month (USD)
Business

$69.9

per month (USD)
Enterprise

$99.9

per month (USD)
WhatsApp numbers1 number1 number1 number
Chat agents included3 agents6 agents9 agents
Text messages2000060000Unlimited
Media messages1000030000Unlimited
Receive messagesUnlimitedUnlimitedUnlimited
Contacts management (CRM)UnlimitedUnlimitedUnlimited
Free trial7 days7 days7 days
Data retention6 monthsa yearUnlimited
Maximum media file size3 MB10 MB30 MB
WhatsApp CampaignsNew102030
Recipients per campaign500 recipients1000 recipients2000 recipients
Analytics & reports
Automatic repliesNew
Automatic chat assignmentNew
AI Reply predictionNew
Team permissionsNew
API + Webhooks + Integrations
Quick replies
Scheduled messages
Chats assignment
Chat labels
Private notes
Business catalog & purchase orders
StartStartStart

Need more than 10 agents?

No problem! With the Enterprise plan you can scale your Team as much as you need from $14 per agent/month

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Developers!

WaliChat provides an easy to use API to automate all communication on WhatsApp, send automatic or scheduled messages, integrate your CRM, create your own chatbots and much more.
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Full-featured API with dozens of ready-to-use code examples in 15+ programming languages

Integrate and automate anything!

Connect 5000+ of third-party apps using Zapier, Make or Integrately, or build a custom integration using the API + Webhooks.

Tutorials & Articles

Discover 40+ tutorials, how-to guides, and code examples to leverage all features to their best potential

FAQ

Any questions? We've got some answers!
WaliChat is a web-based team-oriented collaborative live chat solution that enables multiple people to interact with a linked WhatsApp account simultaneously that also provides lots of useful features focused on team productivity, cooperation and better communication with your customers.

It is a powerful yet extremely easy tool to use and can be set up in minutes.
Depending on the plan you choose, you can have from 3 to 9 additional agents per WhatsApp number. Take into account that the admin can also use the chat.

Not enough? You can add additional agents for $14 monthly fee per agent.
It's not mandatory, WaliChat works with both Personal or Business WhatsApp accounts.
Sure thing, you have a 7 days free trial with any of our plans.
There's no need to put your bank card to try it and it's 100% safe and functional.
We accept all major credit/debit card brands, including Visa, Mastercard, American Express, Maestro, Discover, Amex, Diners Club or Unionpay.

All payments will be charged in USD currency.

Get in touch for more details
You can have as many numbers as you need, however, please in mind that one number corresponds to one plan subscription.

Yes, you can build a chatbot on top of WaliChat API and webhook events integration.

It works with any server programming language. The only requirement is to have an HTTP(S)-based server capable of receiving HTTP POST JSON-based requests.

You can check out the API documentation for more details and code examples.

Open the API documentation here

Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.

You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.

We provide extensive details and ready to use code examples in 15+ programming languages.

Open the API documentation here

No, sending unsolicited marketing messages is not allowed.

Any communication you establish with other parties must be legimitate, explicitly approved and expected by the recipients.

Please, keep in mind that WhatsApp has an extremely strict policy when it comes to unsolicited marketing messages and spamming.

Thus, before sending marketing messages to your customers, you should thoroughly evaluate your communication strategy.

A good practice is to ask their permission prior to sending them any messages and to provide them with a clear and easy way to opt out of the notification service. Otherwise, your account may get banned.

Absolutely, we provide full access to the API and Webhook integration with all our pricing plans with no additional costs.

You can use the API to send automatic notifications, create chatbots, send surveys, automatic responses and more.

We provide extensive details and ready to use code examples in 15+ programming languages.

Open the API documentation here

Yes! The Platform plans includes both sending and receiving messages to and from group chats and the new WhatsApp Channels.

You can also automate receiving messages from groups and channels by using the webhooks integration, also only available in Platform plans.

You can also create, update, remove and manage groups and channels by using the API.

For more information, explore the many API examples here.

Yes, for sure! You can continue using the same WhatsApp number you currently have and has been always using, regardless of if it's a Business or Personal WhatsApp number and all messages, contacts and chats will be automatically synced.

Our product and API is accessible to everyone and you can start using it right away. You just need a active WhatsApp number, and that's it.
All the contacts that you have on your WhatsApp number will automatically synchronized, so you don't need to import them.
Yes, of course! You can send messages to any number that is associated to a WhatsApp account in any country where WhatsApp operates.

There isn't any extra costs for sent messages and you don't need to get your templates approved.
Calls and videocalls are not supported, but you can send videos and audio messages instead.
Still have questions?
Explore more or Get in touch